If you were having issues shopping on Amazon or loading your playlists on Amazon Music on Thursday, you weren’t alone. For over three hours today, Downdetector showed a sizable spike in people reporting issues with checkout, search, and logging in. The problem seemed to be affecting both the site and the mobile apps. But an Amazon spokesperson tells The Verge that the issues are now fixed.
“We’re sorry that some customers may have temporarily experienced issues while shopping,” Amazon spokesperson Jennie Bryant says in a statement. “We have resolved the issue, which was related to a software code deployment, and website and app are now running smoothly.”
Several Verge staffers experienced issues themselves when there were problems. Clicking through to many products produced a “sorry, something went wrong” error, and even pages that did load were not showing pricing. Users reported being repeatedly logged out of their accounts when trying to check out or load their cart. Even the parts of Amazon.com that were working seem to be loading slowly.
The company has been dealing with AWS outages in Bahrain and the United Arab Emirates due to drone strikes by the Iranian military, but there has not been any word of more widespread outages in the US or elsewhere.
Update March 5th: Added comment from Amazon saying that things are fixed.
